Shipping policy
Thank you for shopping with Osmology. This Shipping Policy explains how we process and deliver your orders, our shipping costs, estimated delivery times, and any customs charges that may apply.
Please note: Shipping may take longer during busier periods, bank holidays, and other peak delivery periods. All delivery times are estimates and are not guaranteed.
1. Order Processing
We aim to process orders as quickly as possible. Orders are processed Monday to Friday, excluding UK bank and public holidays.
Please allow up to 48 hours for your order to be processed, Monday to Friday. Orders placed on a Friday, over the weekend, or during a UK bank holiday period will generally be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Please note that the delivery estimates below refer to working days and may be affected by processing times, busy periods, customs checks, and circumstances outside our control.
2. UK Shipping
All UK orders are sent using Royal Mail Tracked 48. Tracking details will be emailed to you once your order has been dispatched.
Mainland UK — England, Wales and mainland Scotland
- Estimated delivery: 1–3 working days
- Standard shipping: £5.95
- Free shipping: On orders over £40
Deliveries are made Monday to Friday. Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Your tracking service may allow you to access delivery updates or rearrange your delivery if you are unavailable. Options depend on the carrier's service and eligibility.
Scottish Highlands, Northern Ireland and Channel Islands
- Estimated delivery: 2–5 working days
- Standard shipping: £12
- Free shipping: On orders over £60
Delivery rates for these destinations are higher due to additional carrier costs.
We recommend allowing up to five working days for your order to be processed and delivered. Deliveries are generally made Monday to Friday, excluding public holidays.
Once your order has been dispatched, we will email your shipping confirmation and tracking details.
Please note that deliveries to islands and remote areas may take longer than the stated estimates. Delivery schedules can depend on local postal services, ferry timetables, and other transport arrangements.
3. European Shipping
- Estimated delivery: 3–10 working days
- Standard shipping: €10
- Free shipping: On orders over €55
Orders to eligible EU destinations are sent using a standard shipping service. Depending on the destination and carrier, your parcel may be delivered by Royal Mail, DPD, or another suitable carrier.
We recommend allowing up to 10 working days for your order to be processed and delivered. You will receive a dispatch confirmation email with tracking details once your order has shipped.
During busy periods, delivery may take longer than usual. Customs processing may also affect delivery times.
Shipping to Ukraine is currently suspended.
EU customs, VAT and import charges
EU orders are shipped on a Delivered at Place (DAP) basis.
This means that import VAT, customs duties, and other applicable import charges are generally not included in the shipping price unless expressly stated at checkout. These charges may be payable by the recipient before or upon delivery.
The amount payable, if any, depends on the destination country's rules, the products ordered, their value and origin, and the applicable import arrangements. The carrier may also charge customs clearance, brokerage, or handling fees.
As the recipient, you are responsible for any applicable charges that are not collected at checkout. We recommend checking your country's import requirements before placing an order.
Customs processing may also affect delivery times.
Orders shipped to destinations outside the eurozone may be charged in GBP (£), as displayed at checkout.
4. Bosnia & Herzegovina and Switzerland
- Estimated delivery: 6–10 working days
- Standard shipping: £15
- Clearance fee: £25 per box
- Free shipping: On orders over £80
We recommend allowing up to 10 working days for your order to be processed and delivered. Your dispatch confirmation email will include tracking details once your parcel has shipped.
During busy periods, delivery may take longer than usual.
Orders to these destinations may be subject to import VAT, customs duties, and other applicable charges in addition to the shipping and clearance fees listed above. Any charges not collected at checkout may be payable by the recipient before or upon delivery.
Orders shipped to destinations outside the eurozone may be charged in GBP (£), as displayed at checkout.
5. Iceland
- Estimated delivery: 4–7 working days
- Standard shipping: £15
- Clearance fee: £25 per box
- Free shipping: On orders over £80
We recommend allowing up to seven working days for your order to be processed and delivered. Once your order has been dispatched, we will email you a shipping confirmation with tracking details.
During busy periods, delivery may take longer than usual.
Additional import VAT, customs duties, or carrier fees may apply and may be payable by the recipient if they have not been collected at checkout.
Orders shipped to destinations outside the eurozone may be charged in GBP (£), as displayed at checkout.
6. International Shipping
We currently ship to the following destinations:
- Asia and selected international destinations: Mexico, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, and Thailand.
Mexico, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan and Thailand
- Estimated delivery: 10–14 working days
- Standard shipping: £30
- Free shipping: On orders over £200
We recommend allowing up to 14 working days for your order to be processed and delivered.
International orders are sent using a suitable standard shipping service, which may be provided by Royal Mail, DPD, or another carrier depending on the destination.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please be aware that delivery may take longer during busy periods or where customs clearance is required.
International orders may be subject to import VAT, customs duties, taxes, brokerage fees, and carrier handling charges. Unless these charges are expressly included at checkout, the recipient is responsible for paying any applicable fees.
Orders shipped to destinations outside the eurozone may be charged in GBP (£), as displayed at checkout.
7. Shipping Destinations and Restrictions
We ship to a range of destinations across Europe and internationally. Available destinations and shipping options are confirmed at checkout.
Our current shipping destinations include Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, the Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, the Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, the Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Türkiye, the United Kingdom, Vatican City, and the Åland Islands.
We currently do not ship to Norway or Ukraine. Shipping availability may change.
Deliveries to islands and remote areas
Please note that deliveries to islands within the UK, the EU, or other international destinations may take longer than our standard delivery estimates.
Although we aim to dispatch orders promptly, the final delivery time may depend on local postal or courier services, ferry or boat schedules, and local delivery arrangements. Thank you for your patience.
8. Shipping Costs and Free Shipping
Shipping costs are calculated according to your delivery destination and the shipping options available for your order.
Free shipping is available on eligible orders that meet the minimum spend for the relevant destination, as outlined in this policy and displayed at checkout. Unless otherwise stated, the minimum spend must be exceeded rather than merely reached.
Shipping charges are non-refundable, except where a refund is required by applicable law or we expressly state otherwise.
Any shipping charges, taxes, or import fees collected at checkout will be displayed before you complete your purchase.
9. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link.
Please allow some time for tracking information to become active or update after dispatch. If your tracking information has not updated for an extended period, please contact us for assistance.
10. Shipping Address Accuracy
Please check that your delivery address and contact details are correct before completing your purchase.
If you notice an error, contact us as soon as possible. We will do our best to help, but we cannot guarantee that address changes can be made after an order has been processed or dispatched.
Osmology cannot guarantee successful delivery where an incorrect or incomplete address has been provided. Additional delivery charges may apply if a parcel needs to be redirected or re-sent, subject to applicable law.
11. Lost, Damaged or Delayed Parcels
If your parcel is delayed, appears to be lost, or arrives damaged, please contact our team with your order number and any relevant tracking information.
We will investigate the issue and, where appropriate, work with the carrier to help resolve it.
Delivery estimates are not guaranteed, and delays may occur due to carrier disruptions, weather, customs clearance, peak periods, or other circumstances beyond our control. This does not affect any rights or remedies you may have under applicable consumer law.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before the order is dispatched, but changes and cancellations cannot be guaranteed once processing has begun or the parcel is in transit.
If a cancellation or refund is approved, any applicable refund will be processed to the original payment method where possible and in accordance with applicable law.
